FAQs

Yes, we have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Please note that the item must be in its original condition for us to process the return.

Why don't you frame your art prints?

Two reasons: 1) Shipping a framed print is expensive and 2) Frames are a personal choice. By offering our art prints unframed, we give you the freedom to choose a frame that complements your unique style and home decor and allows us to focus on providing high-quality prints at affordable prices. Framing your print locally means we can ship it to you free, or at a very minimal cost depending on the size of your order.

Can I request a custom size for the art prints?

Of course. We offer a variety of standard sizes for many of our art prints. However, if you have a specific size requirement, please reach out to us at info@deradesigninc.com. We'll do our best to accommodate your request depending on the aspect ratio of the original artwork.

Can I order gift cards for your website?

Absolutely! We offer gift cards in various denominations, allowing your loved ones to choose their favorite bird-themed item. Gift cards are delivered via email and can be redeemed at checkout. They are wonderful presents for any occasion and are especially useful as stocking stuffers.

Do you offer gift wrapping and messages?

Yes, we do offer gift wrapping and personalized messages for a small fee. During the checkout process, you will have the option to add a gift wrap and message to your order. Our team will carefully wrap your art prints in and include a handwritten note with your message, perfect for sending gifts directly to the recipient.

Are your art prints eco-friendly?

Yes, we take great pride in being an environmentally-conscious brand. Our art is printed on sustainably-sourced paper using water-based inks, and our packaging materials are recyclable or biodegradable. We believe in preserving nature while celebrating its beauty through art. So you can feel good about your purchase and its impact on the environment.

How do I care for my art prints?

To ensure that your art prints stay in pristine condition, we recommend framing them as soon as possible. Avoid touching the surface of the print to prevent smudging or damage. If you need to store your unframed art prints, make sure to keep them in a dry and clean space, away from direct sunlight or moisture. We also advise using acid-free materials when framing your prints for long-term preservation.

What is your shipping policy?

We currently offer free standard shipping on orders over $80 within Canada and the United States. For orders less than $80, we ship for a flat rate of $5. Standard shipping typically takes 3-5 business days for delivery. We also offer expedited shipping options for an additional fee, which can be selected during checkout. For international orders, shipping rates and times may vary depending on the destination country. Please refer to our shipping policy page for more information.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery on our website or the shipping carrier's website. If you have any issues with tracking your order, please reach out to us at info@deradesigninc.com and we will be happy to assist you.

Can I cancel or change my order after it has been placed?

Of course, providing it hasn't shipped. If it has shipped, your can always return the item for a refund once you receive it. If you need to make any adjustments to your order, please contact us at info@deradesigninc.com as soon as possible.

What materials are used for your art prints?

We select premium materials to ensure the highest quality prints. Our art prints are professionally printed using archival-grade pigment inks on acid-free fine archival art paper. This combination provides vibrant colors, exceptional detail, and longevity, allowing you to enjoy your bird-themed artwork for years to come.

Do you ship internationally?

Yes, we ship our products worldwide. Whether you're in North America or any other country, we strive to deliver our bird-inspired art prints to customers all around the globe. Please note that international shipping may incur additional charges, and delivery times may vary depending on the destination.

If you have any further questions or need assistance, please don't hesitate to contact us at info@deradesigninc.com. We are here to help you make your birding gift-giving experience exceptional.